Quote #6042
Slowness to change usually means fear of the new.
Category Archives: Philip Crosby, Reflections on Quality
Quote #6043
Change should be a friend. It should happen by plan, not by accident.
Quote #6044
In a true zero-defects approach, there are no unimportant items.
Quote #5961
Quality is the result of a carefully constructed cultural environment. It has to be...
Quote #5962
Eliminating what is not wanted or needed is profitable in itself.
Quote #5963
Successful people breed success.
Quote #5795
Quality has to be caused, not controlled.
Quote #5799
If anything is certain, it is that change is certain. The world we are...
Quote #5800
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Quote #5775
You have to lead people gently toward what they already know is right.